What does despatched same day mean?

This means we will endeavour to send out your order on the same day if ordered before 1pm, Monday - Friday, assuming we have stock of the ordered item. If this is not the case, we will notify you by email.

Please note: this website is not linked to a live stock system, and the despatch times listed are only a guideline.


We will be able to despatch the item within the time specified, which means that the item will leave our premises in that time.

The time for the delivery to transport your goods to you are in addition to despatch times. Click here to view our delivery policy with full details of cost and timescale. Please beware that if there are issues with your payment processing this could hold up the despatch process.

Mixed despatch times?

If your order contains items with mixed despatch times we will despatch when all items are in stock to minimise delivery costs.
If an item is urgent and is available for despatch on the same day then please call 0845 373 0294 (calls cost 3p per minute plus your phone company's access charge) and we will despatch this as soon as possible.

All despatch and delivery times quoted are for guidance only and are not a guarantee. We do update this information regularly so endeavour to ensure it is as accurate as possible.